Refund policy

Last Updated: September 26, 2026

At Zumwee, we want you and your little one to be completely happy with your purchase. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. If 30 days have passed since your delivery date, unfortunately, we can't offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition
  • It must be in the original packaging with all tags, manuals, and accessories included
  • You must provide proof of purchase (order number or receipt)

Please note: For hygiene and safety reasons, certain items may not be eligible for return once opened or used, including:

  • Feeding items (bottles, breast pump parts, sippy cups)
  • Car seats and strollers that have been assembled or used
  • Bath products and personal care items
  • Any item marked as "Final Sale"

How to Request a Return

  1. Email us at info@zumwee.com with your order number and reason for return
  2. Our team will review your request and send you return instructions within 1-2 business days
  3. Pack the item securely in its original packaging
  4. Ship the item back to the address provided by our support team

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to your original payment method
  • Please allow additional time for your bank or credit card company to post the refund to your account
  • Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at info@zumwee.com.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company — processing time can vary
  3. If you've done this and still haven't received your refund, contact us at info@zumwee.com

Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item without tracking.

Contact Us

For any questions about our Refund & Return Policy, reach out to us:

Zumwee
📧 Email: info@zumwee.com
📍 Address: 1 S Main St Ste 14, Lodi, NJ 07644, United States
📞 Phone: +1 718-669-4945